PagerDuty Blog - Latest Comments

Re: PagerDuty SMS Alerts Now Sent Via Short Code

PagerDuty — Wed, 15 May 2013 12:33:05 -0000

Short codes aren't active in France, it's for U.S. users only. Can you contact support@pagerduty.com for further troubleshooting?

Re: PagerDuty SMS Alerts Now Sent Via Short Code

Nicolas De loof — Wed, 15 May 2013 10:33:20 -0000

This completely breaks on my android phone, getting alerts in France (Orange operator).
The incoming message are displayed as sent from a generic "SMS" and I can't reply them to escalate/acknoledge

Re: PagerDuty SMS Alerts Now Sent Via Short Code

Michael Downey — Fri, 10 May 2013 15:50:10 -0000

Thanks, all set now. (The problem was on my end.)

Re: Outage Post-Mortem – April 13, 2013

Ryan Hoskin — Fri, 10 May 2013 14:07:15 -0000

Yes, US-West 1 & 2.

Re: Outage Post-Mortem – April 13, 2013

Beto — Thu, 09 May 2013 20:55:48 -0000

Can you please confirm whether the 2 regions you refer to are us-west-1|2 ?

Cheers,

Re: PagerDuty SMS Alerts Now Sent Via Short Code

Ryan Hoskin — Thu, 09 May 2013 17:34:08 -0000

Google voice doesn't like short codes, but it should failover to one of our alternative providers using a long code number. Please contact us at support@pagerduty.com for further troubleshooting.

Re: PagerDuty SMS Alerts Now Sent Via Short Code

Adam Covati — Thu, 09 May 2013 17:09:27 -0000

Very cool, now I can assign a text tone for text messages from you guys. That makes my day!

Re: PagerDuty SMS Alerts Now Sent Via Short Code

Michael Downey — Thu, 09 May 2013 16:53:02 -0000

Hmm, is this why I'm not receiving text notifications on my Google Voice number any more?

Re: Outage Post-Mortem – April 13, 2013

Ryan Hoskin — Wed, 08 May 2013 20:16:35 -0000

There was an 18 minute period where outgoing alerts were queued. In terms of receiving events our API endpoints may have returned 500 during this time. Incoming email alerts to us were queued and sent out once we recovered. During the outage we tweeted on the @pagerdutyops to notify customers that there was a service interruption. Let me know if this doesn't address your question.

Re: Outage Post-Mortem – April 13, 2013

Dennis Rowe — Wed, 08 May 2013 16:32:39 -0000

How did you page out when PagerDuty was down?

Re: Outage Post-Mortem – April 13, 2013

Bryan Chapman — Tue, 07 May 2013 09:10:22 -0000

Clear, consice and honest - many thanks

Re: Outage Post-Mortem – April 13, 2013

Ryan Hoskin — Thu, 25 Apr 2013 14:40:10 -0000

Not only are we in different availability zones, we're in completely different regions that were both affected by a single peering point. We're in the process of evaluating changing one of the regions to avoid this type of vulnerability.

Re: Outage Post-Mortem – April 13, 2013

tcigna — Thu, 25 Apr 2013 11:48:50 -0000

Can you clarify one of the items, are your two AWS instances in the same Availability Zone? Wouldn't you consider moving one to another AZ to prevent this? Thanks.

Re: Meet the PagerDuty Android app

Ryan Hoskin — Wed, 17 Apr 2013 13:47:56 -0000

Hello and thanks for the feedback. We monitor the app reviews regularly and use them to help us with our product road map. If you have any other thoughts to share please let us know and we'll make sure it gets back to our product team.

Re: Meet the PagerDuty Android app

Tech Critic — Wed, 17 Apr 2013 01:33:17 -0000

I hope you would have seen the app reviews, I wonder why you took shortcut to create the app. Organizations are dependent on you and not a hot-dog seller on road. Create native.

Re: Meet the PagerDuty Android app

Bikash B — Fri, 12 Apr 2013 22:21:13 -0000

awesome

Re: Getting to da Choppa! (aka: Customizing Your Android Notifications)

HESSSIGN — Thu, 11 Apr 2013 10:53:14 -0000

I second this. Sometimes you've just got to "Get to Da Choppa"

There are lots of Get to Da Choppa remixes. I would like just the original movie sound byte.

Re: Getting to da Choppa! (aka: Customizing Your Android Notifications)

Trevor Mack — Wed, 10 Apr 2013 14:39:09 -0000

Could you provide a download for the “Get to Da Choppa” notification sound file you made?

Re: Announcing Google Reader Alerts

Riley Guerin — Wed, 10 Apr 2013 14:26:09 -0000

hahah! why did i just get an email for this feature?

Re: Introducing the PagerDuty iPhone app

Alisa — Wed, 10 Apr 2013 13:04:12 -0000

We're working on adding custom sounds to the iOS app and would love to hear what sounds you would like to have bundled with the PagerDuty iPhone app. Contact us on twitter with your suggestions.

Re: Introducing the PagerDuty iPhone app

Fernando Palomo — Wed, 10 Apr 2013 06:02:22 -0000

nice app, we are testing it for a project. I also give my vote for better alerting in the app, it would just be great not to have to waste on international calls, as we are not based in US

Re: Preview release of the new “multi-incident” version of PagerDuty

Dave — Fri, 05 Apr 2013 17:54:54 -0000

Testing Commenting

Re: 3 Major New Features – Part 2: The Nagios -> PagerDuty API

pagerdutyusolame — Wed, 03 Apr 2013 18:04:59 -0000

+1000 for doing -something-...

AUG 3 2010... what happened, guys?

Re: Announcing Google Reader Alerts

Szu-Han Chen — Mon, 01 Apr 2013 18:22:08 -0000

lol!

Re: Announcing Google Reader Alerts

Kimberly McKinnis — Mon, 01 Apr 2013 16:06:46 -0000

Too soon... :P